01—06
L&D Administrator
Chester, UK
The Learning Management Systems Administrator and Coordinator is a pivotal role within the Hill Robinson Academy. This individual will be responsible for overseeing the efficient operation, administration, and coordination of the LMS, with a focus on Cornerstone OnDemand, a leading learning platform. The successful candidate will work closely with the Head of Academy and other stakeholders to facilitate seamless learning experiences and optimise the training and development process across the company.
Responsibilities
- Manage and maintain the Cornerstone OnDemand LMS, ensuring it remains up-to-date, user-friendly, and aligned with Hill Robinson's training goals.
- Create and manage user accounts, groups, and permissions to grant appropriate access to various learning content.
- Collaborate with subject matter experts and content creators to curate and develop engaging and relevant online training content.
- Conduct regular quality checks to ensure that all content is accurate, functional, and aligned with learning objectives.
- Effectively onboard new clients and delegates, ensuring a seamless user experience.
- Support training sessions and workshops to educate employees on using the LMS effectively.
- Provide technical support and assistance to employees, managers, and other users in navigating the LMS and resolving issues promptly.
- Generate and analyse LMS usage data and performance metrics to assess the effectiveness of training initiatives.
- Collaborate with the IT/TPMO teams to ensure seamless integration of the LMS with other relevant systems and platforms.
- Ensure that all learning content and data are handled in compliance with company policies and regulations.
Experience & Skills
- Support the team with content curation as requested
- Support the L&D department with all aspects of administration
- Previous experience in a maritime or super yacht industry is an advantage.
- Familiarity with data security and compliance standards related to handling sensitive information.
- Analytical mindset with the ability to derive insights from data and use them to drive continuous improvement.
- Strong communication and interpersonal skills to provide support and training to users across the organisation.
- Excellent organisational skills and attention to detail to manage content, schedules, and user accounts efficiently.
- Strong technical aptitude and problem-solving skills, with the ability to troubleshoot LMS issues effectively.
- Solid understanding of e-learning principles, instructional design, and adult learning methodologies.
- Proven experience in administering and coordinating learning management systems, with specific expertise in Cornerstone OnDemand.
Apply for this position
If you require any further information or wish to send your application, please visit hillrobinson.bamboohr.com/jobs.
02—06
Recruitment Administrator
Antibes, France
Overall Purpose
The Recruitment Administrator provides support to the Hill Robinson Recruitment Team, performing a variety of tasks to support recruitment activities.
Responsibilities
- Act as office receptionist to meet and greet any visitors and potential candidates, complete the initial screening and registration, refer candidate application on to the relevant Recruitment Consultant as required
- Ensure the readiness of the reception area, offices and meeting rooms for each day at the start of business hours. This may require attendance at work prior to the main office start time (office hours 0900-1800)
- Assist with job postings to relevant sites/database, regularly updating and reviewing current jobs and applicants
- Review and screen CVs and applications, ensuring company selection criteria is adhered to and that only suitable candidates are filtered through to the interview stage.
- Manage the recruitment database. Responsible for its growth and development including the adding candidate files and removing obsolete data
- Prepare and deliver collective presentations twice per week to approximately ten Junior Crew from March until June covering topics such as ‘Introduction to Yachting’, CV tips, dock walking guidance etc.
- Assist with any ad-hoc projects and administrative tasks as and when required
- Coordinate all Applicant Tracking System support issues, liaising directly with the various internal and external support centres
- Coordinate all recruitment website support issues, liaising directly with our website developer and daily website assistance. Including the backend management of the website
- Create and maintain internal support tools/materials, as required, e.g. worldwide maritime training centre list
- General reception duties and maintenance of office environment as required including assisting with ad hoc reception phone cover, based at own desk
Experience & Skills
- Full command of the English language including written and verbal along with working knowledge of French (+ other languages highly advantageous)
- Previous yachting/maritime experience advantageous
- Excellent organisational and time management skills
- Proficiency with Microsoft 365 programs and database navigation
- Confident and outgoing manner
- Excellent team player
- Ability to multi-task
- Customer focused, ensuring both internal and external customer experience is faultless
Apply for this position
If you require any further information or wish to send your application, please visit hillrobinson.bamboohr.com/jobs.
03—06
Recruitment Consultant - Crewing
Southampton, UK
The Recruitment Consultant will be accountable for the delivery of the overall resourcing requirements for their operational area and for the candidate and client experience through attraction, selection, reviewing, vetting and onboarding.
Your role as a Recruitment Consultant will give you the opportunity to manage and be responsible for the entire process of the recruitment cycle. This means; sourcing, screening and interviewing candidates whilst also liaising efficiently and meeting client needs.
- Ensuring our candidates experience through attraction, selection and on boarding is consistently delivered to a high standard
- Develop and nurture strong relationships with Yacht owners, owner’s Representatives, Captains and HOD’s, ensuring a seamless recruitment process from start to finish.
- Understand and meet agreed KPIs and targets.
Responsibilities
- Source and sift though candidate applications responding appropriately within agreed SLA’s in order to identify most suitable candidates and making recommendations based on findings and knowledge of candidate market place
- Build talent pools of suitable candidates keeping in regular contact ensuring they have a good understanding of the process and opportunities
- Telephone/Zoom or in-person interview candidates to identify the most suitable applicants
- Provide any support to other Recruitment Consultants and/or assisting other team members with key positions in other areas when required
- Ensure the recruitment process is professional and delivers a positive employer experience
- Meet the monthly/yearly placement revenue targets and key performance indicators both individual and team
- Manage social media accounts and build your own personal Hill Robinson brand
- Ensures constructive feedback is given at all stages of the recruitment process
- Updating and maintaining Hill Robinson Database with client/candidate and job information
- Participate in bi-weekly operational meetings and other meetings as required
- Follow maritime law and guidelines for crew selection/
- Lead the charge in identifying and pursuing new business opportunities
Experience & Skills
- Previous recruitment experience, in maritime or hospitality (desirable) - Experience of onboarding and candidate management.
- Knowledge of resourcing processes and procedures
- Ability to manage a high volume of open positions and screen candidates professionally and efficiently.
- Organised with a proven ability to prioritise according to the changing requirements of the business and client and have excellent attention to detail with a focus on ‘’getting it right first time’’
- Excellent interpersonal and verbal and written communication skills to effectively interact with applicants and clients
- Computer literate to intermediate level of proficiency in Microsoft Office Word, PowerPoint, and Excel
- Stay updated on industry trends and recruitment best practices
- Contribute to a positive, high energy team culture
- Maintain high standard of confidentiality and objectivity
- Occasional travel to industry events, shows and other offices
- Using sales, business development, marketing techniques and networking to attract business from clients
Apply for this position
If you require any further information or wish to send your application, please visit hillrobinson.bamboohr.com/jobs.
04—06
Personal Assistant
Antibes, France
Personal Assistant to the General Manager: Duties and responsibilities include providing administrative, project-based and operational support to ensure efficient operation of the office. Supporting the General Manager and other employees through a variety of tasks related to organization and communication with the wider Hill Robinson Group.
This role encompasses providing all general admin support and varying levels of PA duties for the General Manager. Working internally to improve communication channels and efficiency to keep processes and lines of authority clear and avoiding duplication of efforts. Diary and meeting management and making meeting arrangements as needed locally or at other locations across the Group.
Confidentiality is essential as the PA to the General Manager will be expected to liaise with external parties such as clients, suppliers, other Hill Robinson offices, and other professional advisers and will have access to
financial data, client base and confidential documents.
Responsibilities
- Respect the need for confidentiality and sensitivity of information
- Monitor inbound emails (heavy email traffic) to track key issues and pending actions. Respond on his behalf if needed and escalate if urgent
- Manage and prioritize tasks list to ensure the General Manager maintains momentum on tasks and projects and flag any risks as they arise
- Manage the General Manager's agenda and calendar to avoid duplications or missed appointments
- Manage the DOVICO records and information in a timely and efficient manner
- Manage the Webexpenses (Cash and Credit Card) transactions
- Administrative support as needed, using good judgement on prioritisation of tasks and duties
- Organisation of business trips (all arrangements) with respective trip code
- Assistance and monitoring of renewals of identity documents, visas for GM and family
- Organisation of meetings onsite or at alternative locations
- Always represent the company positively through professional behaviour
- Organisation of storage and international shipments as needed ensuring cost efficiency at all times
- Carrying out research for particular projects as requested by the General Manager
- Organizing corporate & staff events
- Lead short-term projects and initiatives as requested by the General Manager
- Assistance during events such as the Grand Prix, Yacht Shows and brokerage events
- Coordination of business cards data, working with HR and Office Managers
- Travel occasionally to other offices or industry events, and to be responsive to the needs of a fast-moving business.
- The person must have the ability to work unsupervised and on their own initiative with the ability to work under pressure and comply with strict deadlines.
- Organize meetings with follow up as needed and manage follow up actions (Minutes, reports ... )
- Coordinate a new project stream looking at strategic changes for Crew services and payroll,
- Network with other Personal Assistants and Internal Comms on a consistent approach to group office communications
- Ad hoc projects that arise from time to time
- Ad-hoc tasks
Experience & Skills
- Strong communicator with excellent spoken and written English and French
- Experience of working in small/high growth business
- Focused on achieving deadlines
- Mature personality with high integrity to act as an ambassador of the business and the General Manager
- Able to develop positive working relationships within the Hill Robinson companies.
- Accuracy and attention to detail
- Flexible and willing to support other team members
- Strong inter-personal skills
- Ability to deal with day-to-day administrative matters
- Strong organisational skills and an eye for detail.
- Good capacity to liaise with external parties such as clients, suppliers, other Hill Robinson offices, and other professional advisers.
- Excellent telephone manner and ability to record clear and precise information.
- Calm and Organized with the ability to multitask and rearrange schedules at short notice.
- Ability to forge strong working relationships and networks
- High level of integrity and ability to work on projects of a confidential and sensitive nature
- Excellent skills with all MS office systems are; tech savvy and able to quickly learn new technology
- Advanced level of Excel is essential Ability to prioritise competing demands
Apply for this position
If you require any further information or wish to send your application, please visit hillrobinson.bamboohr.com/jobs.
05—06
Microsoft 365 Technical Support Specialist
Antibes, France
Hill Robinson is a leading independent service provider to the yachting industry. We offer a comprehensive range of services from locations across the world, to assist the safe and efficient operating of yachts, whilst also providing all the ancillary services required to maintain them to the highest standards.
In order to provide these services, we need reliable and efficient technology platforms. This newly created role, of Network and Technical Support Specialist, will play an important part in delivering and maintaining the systems our delivery teams require.
This position’s primary focus is on user support, and requires someone with good working knowledge of Windows and Microsoft 365, as well as more a general understanding of internal networks. The job holder is also expected to understand and take responsibility for other IT systems, as well as supporting the global IT team for general tier 1 and 2 support requirements.
This position will be based in our Antibes office, with weekly trips to our Monaco office.
Occasional travel to international offices will be required and for this reason, candidates need to have good communication skills in both English and French.
A hands-on, solutions-driven attitude, and clear communication skills are essential in this role.
Apply for this position
If you require any further information or wish to send your application, please visit hillrobinson.bamboohr.com/jobs.
06—06
Charter Manager
Fort Lauderdale, USA
The Charter Manager will serve as an integral member of Hill Robinson USA to contribute to the growth of an expanding charter fleet, with an emphasis on building the Hill Robinson US charter fleet, while providing excellent quality of service. The position is based in our Fort Lauderdale office, however it will involve regular interaction with our global offices, as well as domestic and international travel.
Responsibilities
- Prepare accurate and vessel-specific proposals, recognizing the markets for charter income, as well as marketing to convert CA's and generate bookings for exiting HR charter fleet.
- Maintain communications with Owners, and develop relationships charter brokers and yachts.
- Prepare and maintain accurate and well-presented selection of available yachts for market comparison and client selection.
- Provide advice on and propose cruising itineraries, including regulatory requirements like VAT, visa requirements, cruising and charter permits, and airport capacities etc. for each area.
- Provide immediate/effective response to captains for any issue arising during charters.
- Provide excellent service to all charter clients.
- Develop internal relationships with other HR business divisions to maximise business potential.
- Generate personal charter sales as per targets set, with focus on conversion to actual business.
- Manage and maintain new business documents including proposals and agreements.
- Work with marketing department to implement strategies to secure new business.
- Meet with clients and industry professionals to promote the business.
- Manage and maintain all charter-related marketing materials.
- Promote company within the industry.
- Attend yacht shows and industry events as necessary.
Experience & Skills
- Excellent written and verbal communication skills.
- Works well under pressure; flexible with good time management skills; self-motivated.
- Excellent negotiation skills.
- Excellent personal presentation and ability to present professionally to charter clients.
- Ability for ongoing development of a wide network of prospective clients; develop and maintain strong professional relationships with clients.
- In depth knowledge of yacht charter process and contractual arrangements; knowledge of yachting standard business practices and ethics.
- Knowledge of charter regulations, including Flag stat and taxation areas.
- Ability to handle multiple enquiries, contracts and clients at once.
- Bilingual would be desirable.
Apply for this position
If you require any further information or wish to send your application, please visit hillrobinson.bamboohr.com/jobs.
